How can we help?
Track an order. Ask about your routine. Or just say hi. Real humans, ready when you are.
Shipping
Free US shipping on every order. We ship within 24 hours, Monday through Friday. You’ll get a tracking link the moment it leaves us.
Returns & Refunds
Full 30-day money-back guarantee. If it’s not working for you, write to us. Refunded in 3 to 5 business days, no forms, no questions.
Tracking
Tracking arrives by email when your order ships. Can’t find it? Check your spam folder, then drop us a line and we’ll resend it.
How to Use & Care
Fill the chamber with your serum, press to the scalp, apply in sections. Rinse the tip under warm water after each use. Don’t submerge the body.
Frequently Asked Questions
GlowRoot works with any liquid scalp treatment including rosemary oil, castor oil, minoxidil, biotin serum, DHT-blocking treatments, and any other pourable serum or oil.
We recommend 3 to 4 sessions per week. Each session takes approximately 4 to 5 minutes. Consistency over several weeks is what produces visible results.
After each use, rinse the tip section under warm running water. For a deeper clean, soak the tips in warm soapy water for 5 minutes then air dry. Do not fully submerge the body of the applicator.
Standard shipping takes 7 to 14 business days from dispatch. If it has been longer than 18 business days, please contact us at support@glowroot.com with your order number and we will resolve it immediately.
Orders can be modified or cancelled within 12 hours of being placed. After that, the order will already be in fulfillment. Please email us at support@glowroot.com as soon as possible and we will do our best to help.
Let’s talk.
No bots, no scripts. Just a small team that genuinely wants to help.